We build AI agents and software for customer support teams: order status answered from your ERP, warranty claims checked against your records, and service jobs tracked in one system, with your team deciding every exception.
The agent does the legwork. A person makes the one decision that’s theirs.
A customer messages Northstar Electricals on WhatsApp: their water heater stopped heating, with photos of the unit, the serial label and the invoice. The agent reads the serial and the purchase date and finds it in warranty, then finds the same serial, in the same photo, on a claim approved on 2 September. The support lead asks for a short video of the serial, and the agent sends the message.
Checks Tally or the ERP, the dispatch record and transporter tracking, gives a specific answer, and warns customers of a delay before they ask, in messages you’ve approved. It only reads your records.
Reads clear photos of the product, the serial label and the invoice, with the customer’s description, checks the purchase date and terms, spots reused photos or serial numbers, and prepares the claim with what your policy allows. Whether it’s a defect or damage is decided by your technician or service manager.
Registrations, claims, returns, technician jobs, spares used and service reports in one place.
Anything outside your rules waits for a person, and every step is on record.
WhatsApp, Freshdesk, Zoho Desk and others you may run. We check what each allows first, and nothing gets ripped out.
Works with: WhatsApp Business, Freshdesk, Zoho Desk, Zendesk, TallyPrime, ERPNext, SAP Business One, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Shopify, Shiprocket, Delhivery, Unicommerce, Gupshup, Interakt, WATI, Gorgias, Help Scout, Front, Jira Service Management, ServiceTitan, Jobber.
We fix these one workflow at a time.
Then we tell you plainly what will work well, what needs a person, and what isn’t worth automating.
Product and policy questions answered from your approved documents.
Answers product, policy and how-to questions on WhatsApp, web chat and email using only your approved manuals and policies, and hands over to a person with a summary when it’s unsure or someone asks for an exception.
WhatsApp messages and voice notes answered in the customer’s language.
Answers WhatsApp messages and voice notes in Hindi, Hinglish and the regional languages we’ve tested with you, for routine requests such as order status, new complaints and visit bookings, and passes anything uncertain or sensitive to a person with a summary.
Messages turned into complete tickets, routed by your rules.
Reads every message, voice note and photo, detects the language, product, issue, urgency and tone, opens a complete ticket and routes it. Safety issues and legal threats go straight to a manager.
The right technician booked and briefed with the history.
Matches the job to a technician by skill, area and availability, offers the customer time slots, briefs the technician with the history, and collects the photo report after the visit. The coordinator approves changes to the plan.
Conversations reviewed against your checklist, not just a sample.
Reviews every chat and email your policy allows, the AI’s own replies included, against your checklist, and flags the ones a supervisor should look at.
Repeat complaints grouped by batch and sent to quality.
Groups complaints by product, batch and symptom, and alerts quality and production when a pattern appears, with photos attached.
Orders, warranty and past conversations beside each ticket.
Each customer’s orders, invoices, warranty status and past conversations beside the ticket, inside the helpdesk you already use where it allows.
Jobs, history, manuals and photo reports on the technician’s phone.
Job list, product history, manuals, photo and voice reports, and sign-off by OTP or signature.
Volumes, response times, escalations and defect trends on one screen.
Volume by issue and product, response times, escalations, repeat complaints and defect trends.
Dispatch, delay and delivery messages on WhatsApp.
Dispatched, delayed and delivered messages on WhatsApp, from ERP and transporter data, in templates you’ve approved.
Complaints past your time limit go to a supervisor.
Complaints not handled within the time you set go to a supervisor, and grievance deadlines are tracked.
Warranty-end and AMC renewal reminders from your serial records.
Registration confirmations, warranty-end reminders and AMC renewal offers, from serial-number records, in templates you’ve approved.
Spares used on jobs update stock and raise draft reorders.
Parts used on service jobs reduce stock in the ERP and raise draft reorders for purchase to approve.
Yes. It says so at the start of every conversation, in plain words.
It answers only from your approved content, and hands over to a person when it’s unsure. Refunds, compensation and policy exceptions are always decided by a person, and conversations are reviewed so mistakes can be spotted and fixed.
Hindi, Hinglish, English and the regional languages we’ve tested with you, in messages and voice notes. We test on your real chats before going live, and anything it isn’t sure of goes to a person.
Usually, yes. We check what each tool allows first, then connect through its API or a file export: your WhatsApp provider, and helpdesks such as Freshdesk, Zoho Desk or Zendesk. Where neither exists, we tell you plainly.
We don’t promise that. It takes the repetitive lookups off your team, so they can handle the harder cases.
Yes. Anyone can ask for a person at any time, and sensitive, complex or unresolved requests are handed over with a summary, so nobody has to repeat themselves.
Sale found in TallyPrime · invoice 2611
