We build AI agents and software for retailers and D2C brands: marketplace settlements recalculated order by order, returns filmed and graded on a phone, and claim packs prepared, with your team approving every claim.
The agent does the legwork. A person makes the one decision that’s theirs.
Kora Living’s marketplace settlement for 1 to 15 October is recalculated order by order from the rate card. Two orders were charged commission at 18% instead of 15%, one refund was taken twice, and one delivered order was never paid: three claims worth ₹1,486. Finance has the claims prepared, each with its working, for a person to file with the marketplace.
Gathers the packing and unboxing clips, photos and order details for each problem return, sets them beside the catalogue photos for the returns lead to compare, and prepares the marketplace claim. The returns lead decides on every claim, and a person files it.
Recalculates the expected commission, shipping, fees and TCS for every order from the settlement reports, and finds missing payouts, overcharges and refunds for items that never came back. Finance approves the claim list, and a person files each claim.
Staff scan the AWB, record the unboxing on a phone stand, grade the item, and restock it or start a claim, all in one flow.
Anything outside your rules waits for a person, and every step is on record.
Shopify, Amazon, Flipkart and others you may run. We check what each allows first, and nothing gets ripped out.
Works with: Shopify, Amazon, Flipkart, Myntra, Meesho, Nykaa, ONDC, Unicommerce, EasyEcom, Shiprocket, Delhivery, GoKwik, Razorpay, TallyPrime, WhatsApp Business, Walmart Marketplace, Google Merchant Center, NetSuite, QuickBooks, Xero, Gorgias, Zendesk, Loop Returns, ShipStation.
We fix these one workflow at a time.
Then we tell you plainly what will work well, what needs a person, and what isn’t worth automating.
Risky COD orders confirmed on WhatsApp, with addresses fixed first.
Confirms risky COD orders on WhatsApp, in English, Hindi or another language we’ve tested with you, fixing addresses or offering prepaid, using rules you approve. It never blocks a customer for where they live, and borderline orders go to a person.
Failed deliveries followed up on WhatsApp the same day.
Reads failed-delivery updates from couriers, messages the customer on WhatsApp the same day, records the reason and a new time or address, and requests the reattempt. An order goes back only when the customer confirms cancellation.
Listings drafted from photos and spec sheets, ready for review.
Reads product photos, supplier spec sheets and price lists, writes titles, descriptions and each marketplace’s required attributes, and checks image and attribute rules before upload. Materials, MRP and other declarations come only from your spec sheets, and a cataloguer reviews before anything goes live.
Order, return and size questions answered from live order data.
Answers order status, return, exchange and size questions on WhatsApp, chat and email from live order and courier data, and processes standard exchanges within your policy. Complaints and anything outside policy go to a person with the full history.
Purchase orders and stock transfers suggested from what actually sells.
Forecasts demand per SKU from sales by store, warehouse and channel, seasons and planned sale events, and suggests purchase orders and transfers between stores. The buyer approves every PO and transfer.
Reviews and return reasons grouped into plain themes, every week.
Reads reviews, return reasons, ratings and support chats across channels, groups them per SKU into plain themes like “runs small” or “colour differs from photo”, and sends a weekly note to product and sourcing.
Profit per product and channel, after every fee and return.
Profit per SKU and channel after commission, shipping, returns, ads and GST, so you can see what actually makes money.
One source of product data, shaped for every channel.
One clean source of product data, images and attributes, with versions for each marketplace, your website, Google Merchant Center and AI shopping assistants.
Settlements and fees booked in Tally, Zoho or QuickBooks.
Orders, settlements, fees and returns posted to TallyPrime, Zoho or QuickBooks using GST mappings your CA signs off once, with anything unusual held for review.
One stock count, kept in step across every channel.
Stock changes are pushed to every channel, with low-stock alerts to the buyer.
Reminders before each claim window closes.
Every open claim is tracked against its marketplace window, with reminders before it closes.
Courier COD remittances matched to delivered orders.
Matches courier COD remittances against delivered orders and lists anything short or late.
Usually, yes. We check what each tool allows first, then connect through its API or a file export. Where neither exists, we tell you plainly, and we fill the gaps between your apps rather than replace them.
We work through their official APIs and the reports you download, within each marketplace’s terms. We don’t run bots on seller portals: a person on your team files every claim.
No. Every claim is prepared for your team to approve and file. Listings, purchase orders and prices change only within rules you set, and anything outside them waits for approval.
No. It puts the evidence and any differences in front of your team to investigate. It never denies a refund or blocks a customer or pincode on its own.
Yes, on WhatsApp, in Hindi, English and the other languages we’ve tested with you. Customers can always reach a person.
With one flow where the money is clear, such as settlement checks or returns claims, using reports you already download.
